Refund Replacement Policy
Refund policy
Refund / Replace / Return
RETURN (Perishable goods are exempt for RETURN)
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Several types of goods are exempt from being returned. Perishable goods such as food, and FRESH FLOWERS, so we value our customer service with refund and replace shipment.
REFUND / REPLACEMENT FLOWERS (CUSTOMER & FEDEX HANDLING)
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Fresh Flower deliver to you with FedEx datetime recorded to ensure our freshness and claim (if any, sometime incident happens) should be perform within 12 hours upon receive with proof of photos email to us. We will refund or replace shipment for you. Unfortunately, we can’t offer you a refund or exchange after received package and photos taken longer than 24 hours for reasonable doubt of used flowers or mishandling after received such as leave flowers in freezing cold, leave flowers in hot sun, unopened box many days etc.
Please do NOT REFRIGERATE TROPICAL FLOWERS!
Since end consumer, do not have tropical flowers refrigerator 45-52F, we recommend store tropical flowers in a normal living room, home 65-75F.
REFUND / REPLACEMENT FLOWERS (BUSINESS & RESELLER)
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Fresh Flower deliver to you via logistic COLD-CHAIN floral truck, airline transfer, pickup from cooler to ensure our freshness and claim (if any, sometime incident happens) should be perform within 48 hours upon PICKUP from cooler date/time. Please provide us with proof of photos email to us. Business and reseller will receive credit note and process through normal channel with claim department.
Please use tropical flowers refrigerator 45-52F, else, please store tropical flowers in a normal living room, home 65-75F and put it UPRIGHT for the air to breathe.
PROOF OF CLAIM
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To be eligible for a return or replace shipment, please take digital photos of your flowers with condition of the BOX FedEx to you. We will check FedEx time and your photo time stamp to verify reasonable period for logistic issues. Photos help us determine condition of flowers and what may cause flowers damage, freeze burn or overheat through transportation and so on.
LOST or MISSING PACKAGE
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We deliver with FedEx Priority Overnight only so less likely that package will be lost or missing. In such as, please notify us immediately after FedEx alert delivery tracking parcel but package is never received.
Please USE CONTACT FORM to contact us with your order detail.
info@sunne.us
